121 Group
Google Ads & Dashboard proposal forGen Z Trade Group
/ Electrical-first · Google Ads + ServiceM8 dashboard

Every dollar you spend,
tied to a job you can see.

Ben, Tyler put you onto us for one reason: he stopped guessing where his leads come from, and so should you. We have been through your Google Ads account line by line, and the demand is clearly there. What is missing is the wiring between a click and a paying job in ServiceM8, and one place to see it all. Here is the plan: fix the measurement, build you the same dashboard we run for Modern Plumbing Group, and rebuild your electrical campaigns to bring in more of the right work. Start with electrical, prove it, then grow.

$12.8k
Your Google Ads spend, Apr to Jun
$8
Revenue Google can currently attribute
12.4%
Of local searches you show for today
1
Dashboard to run it all from

Prepared for Ben Debrincat, Gen Z Trade Group · 121 Group, Melbourne · 7 July 2026 · Private and confidential

/ What we found in your account

You are spending well. You just cannot see what it buys.

This is the exact problem you described to Steven: leads come in, and no one can tell you where from. We pulled the numbers straight from your Google Ads account for April, May and June. Three things stand out.

Your reporting counts the wrong things

Your account shows 866 "conversions" across the quarter, which looks healthy and is almost certainly what you are shown. But 823 of them are Google Business Profile taps: listing views, directions, click-throughs. Strip those out and you have 43 real enquiries in three months, none carrying a dollar value. So neither Google nor your current agency can tell you which enquiries became paying jobs. That is the blind spot, and it cannot be closed from inside Google Ads alone. It needs the dashboard.

Costing you

Cost per click up 2.5 times

$4.32 in April to $10.69 in June, with fewer people reaching your site as spend rose. Efficiency slipped and nobody flagged it. That is what happens when no one is actively watching the account week to week.

Costing you

Invisible for most searches

Your main campaign shows for just 12.4% of relevant searches and loses 67% on Ad Rank, a mix of structure, quality and bidding, not budget. Nearly nine in ten locals searching for an electrician never see you. This is your single biggest growth lever.

Working for you

Real demand underneath

Healthy 4 to 5% click-through, a clear winner in EV Chargers (leads at $201 against $374 for general electrical) and genuine local demand for electricians, chargers, switchboards and rangehoods. The raw material is good. It just needs running properly.

The full line-by-line audit sits behind this proposal and we will walk you through it. The short version: nothing here is broken beyond repair, but a lot of money is leaking and the reporting is not telling you the truth.

/ The centrepiece

Your own dashboard, the way we run Modern Plumbing Group.

This is what Tyler sees every day, and what he was really recommending. One private dashboard that connects your Google Ads and Google Business straight into ServiceM8, so every lead is matched to the job it became, and every dollar of spend is tied to real revenue. No more "how did it go this week" with nobody able to answer.

Gen Z Trade Group dashboard overview

Your Gen Z Trade Group dashboard. Google Ads spend is your real account data; ServiceM8 leads, revenue and suburbs shown with representative figures until we connect your account.

Spend to revenue, joined up

Marketing efficiency ratio, cost per lead and cost per won job, all in one view. See instantly whether $1,000 of ads returned real jobs or just clicks.

Leads by stage, live from ServiceM8

New, quoted, won, completed and lost, with dollar values against each, pulled straight from ServiceM8 so it is always current and always matches your books.

Call tracking that ties back

Every inbound call recorded and connected to the ad or page that drove it, answered or missed. You said you get thousands of calls and cannot place them. This is how you place them.

/ Heat Map tracking

See exactly where your work is coming from.

Every job plotted by postcode across Melbourne's west, sized by volume and coloured by status. At a glance you see where the demand is, where you are winning, and which suburbs are worth pushing harder. It is the map behind the marketing.

Gen Z Trade Group lead heatmap, Melbourne west

Lead Heat Map, shown with representative western-Melbourne electrical jobs. Amber = quote, blue = work order, green = completed, red = lost.

/ Every call, recorded and attributed

Never wonder "where did that call come from" again.

You told Steven you get thousands of calls and cannot place them. This is how we place them. Every inbound call is recorded, transcribed, and matched to the exact ad, keyword or page that drove it, then tied to the job and dollar value in ServiceM8. Miss a call and an instant callback text goes out, so a lead never goes cold.

Gen Z Trade Group phone leads with call recording

Phone Leads with call recording, shown with representative data. Caller numbers are masked here; in your live dashboard your team sees the full detail.

/ The whole picture, joined up

From ad click to money in the bank.

This is the view your current agency cannot give you: every dollar of spend followed all the way through to real revenue in ServiceM8, so you can see exactly which campaigns make money. Spend $2,415 on EV Chargers, get $18,600 back. That is a decision you can actually make.

Gen Z Trade Group attribution view

Attribution, ad spend traced through to won revenue, shown with representative data.

"They connected our marketing straight into ServiceM8, so now we actually know which jobs came from Google. No more guessing."

The Modern Plumbing Group model, the trades dashboard Tyler put you onto. Same platform, built for electrical.
ServiceM8connected, both ways
Twiliocall tracking built in
GA4 + GSCtraffic and search
/ What changes for you

Same spend, a completely different picture.

Your account today

  • 866 "conversions" reported, only 43 are real enquiries
  • Not one enquiry tied to a job or a dollar in ServiceM8
  • Cost per click up 2.5 times with no one reacting
  • Showing for 12% of your market, losing the rest on quality
  • Weekly meetings where the honest answer is "we do not know"

With 121 and your dashboard

  • One clean set of conversions: real leads only
  • Every lead matched back to the job in ServiceM8
  • Spend, cost per click and cost per job watched weekly
  • Electrical structure rebuilt to win back the searches you miss
  • One dashboard that answers "where did that come from" instantly
/ How we roll it out

Electrical first, measured properly, then scale.

You told Steven you want to start with electrical, where you are most confident, then bring in plumbing and renovations once you trust the engine. The audit backs that exactly, EV Chargers and general electrical are already your strongest demand. So that is precisely how we would stage it.

  1. Week 1 to 2 · Fix the measurement and stand up the dashboard

    Rebuild conversion tracking down to real leads only, connect Google Ads and Google Business into ServiceM8, and switch on your dashboard with call tracking. From day one you can see where every lead comes from.

  2. Week 2 to 4 · Rebuild electrical, lean

    Collapse the over-built 259 ad groups into a tight, high-intent structure, cut the wasted terms and out-of-area postcodes, tighten location targeting to your service area, and start winning back the 67% of searches you currently miss.

  3. Month 2 onward · Optimise and prove the numbers

    Weekly management, watching cost per real job on the dashboard, shifting budget into what converts (EV Chargers is already your winner). Monthly reporting and a working session, so you always know what your money did.

  4. When you are ready · Expand

    With the electrical engine proven and measured, roll the same model into plumbing, then renovations, and test email and Meta as extra levers. We crawl before we run, and only add a channel once the last one is firing.

/ How we would work together

Three levels, month to month.

A monthly management fee, no lock-in contract. Your ad spend is separate and stays entirely yours, paid straight to Google. Your dashboard, call tracking and ServiceM8 connection are included at every level. We would recommend starting on Growth and expanding once electrical is proven.

Foundation
$2,500/mo
from, ex GST · management fee

Electrical, measured properly:

  • Fully managed Google Ads for electrical
  • Your private dashboard, live from ServiceM8
  • Conversion tracking rebuilt and kept accurate
  • Call tracking on every inbound lead
  • Lead heat map and top-suburb reporting
  • Monthly report and a working session
  • A Melbourne team on call for the ad hoc jobs
Growth
$3,750/mo
from, ex GST · recommended

Everything in Foundation, plus:

  • A second trade added: plumbing, once electrical is firing
  • Deeper optimisation and landing-page conversion work
  • GA4 and Search Console built into your dashboard
  • Fortnightly check-ins, not just monthly
  • Google Business Profile managed and optimised
Performance
$5,000/mo
from, ex GST · all trades

Everything in Growth, plus:

  • All trades: electrical, plumbing, renovations
  • Email marketing, set up and run
  • Meta ads (Facebook + Instagram) to extend the funnel
  • Full-funnel reporting against your pipeline
  • Quarterly strategy review with Adam
16 yrs121 Group operating
Trades fitModern Plumbing Group and more
Month to monthno lock-in contract
Ad spendseparate, always yours
/ Your team

Who does the work.

A Melbourne team you can pick up the phone to, the same people already looking after Tyler at Modern Plumbing Group.

Adam Ducquet

Adam Ducquet

Managing Director

Strategy and your main point of contact

Steven Pythas

Steven Pythas

Head of Google Ads

Your account, day to day

Kate Lawrence

Kate Lawrence

Account Director

Day to day delivery and coordination

Michael Potts

Michael Potts

Paid & Performance Lead

Tracking, conversions and reporting

Scott Campbell

Scott Campbell

Head of Design & Development

Your dashboard and ServiceM8 build

Chris Castellano

Chris Castellano

Senior Growth Manager

Search visibility and authority

Katryn Fremlin

Katryn Fremlin

Head of Strategy

Brand positioning, voice and content

Pip Tyssen

Pip Tyssen

Graphic Designer & Editor

Creative and ad production

/ Next steps

Let us get this in before the 10th.

You are with your current provider until 10 July, so the timing works. We already have read access to your account from the call with Steven, so we can move the moment you say go. Pick the level that fits, or just ask for a chat. This goes straight to Adam.

Prefer to talk? Adam is on adam@121group.io, or Steven on 0403 746 484.