Ben, Tyler put you onto us for one reason: he stopped guessing where his leads come from, and so should you. We have been through your Google Ads account line by line, and the demand is clearly there. What is missing is the wiring between a click and a paying job in ServiceM8, and one place to see it all. Here is the plan: fix the measurement, build you the same dashboard we run for Modern Plumbing Group, and rebuild your electrical campaigns to bring in more of the right work. Start with electrical, prove it, then grow.
Prepared for Ben Debrincat, Gen Z Trade Group · 121 Group, Melbourne · 7 July 2026 · Private and confidential
This is the exact problem you described to Steven: leads come in, and no one can tell you where from. We pulled the numbers straight from your Google Ads account for April, May and June. Three things stand out.
Your account shows 866 "conversions" across the quarter, which looks healthy and is almost certainly what you are shown. But 823 of them are Google Business Profile taps: listing views, directions, click-throughs. Strip those out and you have 43 real enquiries in three months, none carrying a dollar value. So neither Google nor your current agency can tell you which enquiries became paying jobs. That is the blind spot, and it cannot be closed from inside Google Ads alone. It needs the dashboard.
$4.32 in April to $10.69 in June, with fewer people reaching your site as spend rose. Efficiency slipped and nobody flagged it. That is what happens when no one is actively watching the account week to week.
Your main campaign shows for just 12.4% of relevant searches and loses 67% on Ad Rank, a mix of structure, quality and bidding, not budget. Nearly nine in ten locals searching for an electrician never see you. This is your single biggest growth lever.
Healthy 4 to 5% click-through, a clear winner in EV Chargers (leads at $201 against $374 for general electrical) and genuine local demand for electricians, chargers, switchboards and rangehoods. The raw material is good. It just needs running properly.
The full line-by-line audit sits behind this proposal and we will walk you through it. The short version: nothing here is broken beyond repair, but a lot of money is leaking and the reporting is not telling you the truth.
This is what Tyler sees every day, and what he was really recommending. One private dashboard that connects your Google Ads and Google Business straight into ServiceM8, so every lead is matched to the job it became, and every dollar of spend is tied to real revenue. No more "how did it go this week" with nobody able to answer.

Your Gen Z Trade Group dashboard. Google Ads spend is your real account data; ServiceM8 leads, revenue and suburbs shown with representative figures until we connect your account.
Marketing efficiency ratio, cost per lead and cost per won job, all in one view. See instantly whether $1,000 of ads returned real jobs or just clicks.
New, quoted, won, completed and lost, with dollar values against each, pulled straight from ServiceM8 so it is always current and always matches your books.
Every inbound call recorded and connected to the ad or page that drove it, answered or missed. You said you get thousands of calls and cannot place them. This is how you place them.
Every job plotted by postcode across Melbourne's west, sized by volume and coloured by status. At a glance you see where the demand is, where you are winning, and which suburbs are worth pushing harder. It is the map behind the marketing.

Lead Heat Map, shown with representative western-Melbourne electrical jobs. Amber = quote, blue = work order, green = completed, red = lost.
You told Steven you get thousands of calls and cannot place them. This is how we place them. Every inbound call is recorded, transcribed, and matched to the exact ad, keyword or page that drove it, then tied to the job and dollar value in ServiceM8. Miss a call and an instant callback text goes out, so a lead never goes cold.

Phone Leads with call recording, shown with representative data. Caller numbers are masked here; in your live dashboard your team sees the full detail.
This is the view your current agency cannot give you: every dollar of spend followed all the way through to real revenue in ServiceM8, so you can see exactly which campaigns make money. Spend $2,415 on EV Chargers, get $18,600 back. That is a decision you can actually make.

Attribution, ad spend traced through to won revenue, shown with representative data.
"They connected our marketing straight into ServiceM8, so now we actually know which jobs came from Google. No more guessing."
The Modern Plumbing Group model, the trades dashboard Tyler put you onto. Same platform, built for electrical.You told Steven you want to start with electrical, where you are most confident, then bring in plumbing and renovations once you trust the engine. The audit backs that exactly, EV Chargers and general electrical are already your strongest demand. So that is precisely how we would stage it.
Rebuild conversion tracking down to real leads only, connect Google Ads and Google Business into ServiceM8, and switch on your dashboard with call tracking. From day one you can see where every lead comes from.
Collapse the over-built 259 ad groups into a tight, high-intent structure, cut the wasted terms and out-of-area postcodes, tighten location targeting to your service area, and start winning back the 67% of searches you currently miss.
Weekly management, watching cost per real job on the dashboard, shifting budget into what converts (EV Chargers is already your winner). Monthly reporting and a working session, so you always know what your money did.
With the electrical engine proven and measured, roll the same model into plumbing, then renovations, and test email and Meta as extra levers. We crawl before we run, and only add a channel once the last one is firing.
A monthly management fee, no lock-in contract. Your ad spend is separate and stays entirely yours, paid straight to Google. Your dashboard, call tracking and ServiceM8 connection are included at every level. We would recommend starting on Growth and expanding once electrical is proven.
Electrical, measured properly:
Everything in Foundation, plus:
Everything in Growth, plus:
A Melbourne team you can pick up the phone to, the same people already looking after Tyler at Modern Plumbing Group.

Managing Director
Strategy and your main point of contact

Head of Google Ads
Your account, day to day

Account Director
Day to day delivery and coordination

Paid & Performance Lead
Tracking, conversions and reporting

Head of Design & Development
Your dashboard and ServiceM8 build

Senior Growth Manager
Search visibility and authority

Head of Strategy
Brand positioning, voice and content

Graphic Designer & Editor
Creative and ad production
You are with your current provider until 10 July, so the timing works. We already have read access to your account from the call with Steven, so we can move the moment you say go. Pick the level that fits, or just ask for a chat. This goes straight to Adam.
Prefer to talk? Adam is on adam@121group.io, or Steven on 0403 746 484.